Terms and Conditions
Last updated: 30 June 2026
Last updated: 30 June 2026
Last Updated: 30 June 2026
By accessing, browsing, or using the La Lune Botanicals website ("Website"), or by purchasing any products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you must cease using our Website immediately.
These Terms and Conditions apply to all visitors, customers, and users of the Website.
We reserve the right to update, amend, or replace these Terms and Conditions at any time. Any changes will take effect immediately upon publication on the Website.
La Lune Botanicals is an Australian tea company specialising in premium loose-leaf teas, herbal infusions, and adaptogenic tea blends.
References to "we", "our", or "us" throughout these Terms and Conditions refer to La Lune Botanicals.
By using this Website and placing an order, you warrant that:
We strive to ensure all product descriptions, images, ingredient lists, specifications, and pricing information are accurate.
However:
We reserve the right to:
Nothing on this Website constitutes a guarantee of future product availability.
All prices displayed on the Website are in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices without notice.
Where a pricing error occurs, we reserve the right to:
Promotional offers may be withdrawn or amended at any time without notice.
All orders are subject to acceptance and availability.
Submission of an order does not constitute acceptance by La Lune Botanicals.
An order is considered accepted only once dispatch confirmation has been issued.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including where:
If an order is cancelled after payment has been processed, a refund will be issued.
Payment must be received in full before products are dispatched.
By submitting payment information, you warrant that:
We reserve the right to use third-party payment processors.
La Lune Botanicals does not store complete credit card details on its servers.
We deliver throughout Australia and selected international destinations.
Delivery estimates are provided as a guide only and are not guaranteed.
We are not liable for delays arising from:
Risk in the products passes to the customer upon delivery to the nominated address.
Ownership of products remains with La Lune Botanicals until full payment has been received.
Customers are responsible for providing accurate delivery information. Additional charges incurred due to incorrect addresses may be payable by the customer.
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Due to the consumable nature of our tea products, we generally do not accept returns for opened products unless required by law.
For change-of-mind returns:
Refunds for approved returns will be processed to the original payment method.
Products that have been damaged due to improper storage, misuse, accidental damage, or failure to follow brewing or storage recommendations may not qualify for a refund or replacement.
To maintain freshness and quality, customers should store tea products:
La Lune Botanicals cannot guarantee product quality where products have been stored or handled contrary to our recommendations.
Brewing instructions are provided as a guide only and individual preferences may vary.
La Lune Botanicals produces premium tea blends, herbal infusions, and adaptogenic teas intended for enjoyment and general wellbeing purposes.
Information provided through our Website, product packaging, social media channels, newsletters, blogs, educational materials, and other communications is provided for general informational purposes only.
Such information:
Customers should consult a qualified healthcare professional before consuming herbal or adaptogenic tea blends, particularly if they:
Individual responses to tea, herbal, and adaptogenic ingredients may vary.
Our products are blended using natural ingredients sourced from various suppliers.
While we take reasonable precautions, we cannot guarantee that our products are free from:
Customers with allergies, sensitivities, or dietary concerns should carefully review ingredient information before consumption.
Consumption of our products is at the customer's own discretion and risk.
To the fullest extent permitted by law, La Lune Botanicals excludes all warranties, representations, and guarantees not expressly stated in these Terms and Conditions.
Our liability for any claim relating to products purchased through the Website shall be limited, at our election, to:
To the fullest extent permitted by law, La Lune Botanicals shall not be liable for:
All content appearing on the Website, including but not limited to:
is owned by or licensed to La Lune Botanicals and protected under Australian and international intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written consent.
By submitting reviews, testimonials, photographs, comments, social media content, or other materials to La Lune Botanicals, you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, edit, publish, display, and distribute such content for marketing, promotional, and business purposes.
You warrant that you own or have the necessary rights to submit such content.
You agree not to:
We reserve the right to restrict or terminate access where these Terms are breached.
La Lune Botanicals shall not be liable for any delay or failure to perform obligations arising from circumstances beyond our reasonable control, including:
Your use of this Website is also governed by our Privacy Policy.
By using this Website, you consent to the collection and use of personal information in accordance with our Privacy Policy.
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.
Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy and any policies referenced on this Website, constitute the entire agreement between La Lune Botanicals and the customer regarding the use of the Website and the purchase of products.