Returns & Refunds Policy
Last updated: 30 June 2026
Last updated: 30 June 2026
Last Updated: 30 June 2026
At La Lune Botanicals, we take great care in preparing and dispatching every order so that each customer receives our products in excellent condition and in keeping with the premium experience we aim to provide.
Please read this Returns & Refunds Policy carefully before placing your order.
Due to the consumable nature of our tea products, we do not offer returns or refunds for change of mind on opened products.
Unopened products may be eligible for a change of mind return if all of the following conditions are met:
Change of mind returns are assessed at our discretion.
Return shipping costs for change of mind returns are the responsibility of the customer.
Original shipping fees are non-refundable unless required by law.
We stand behind the quality of our products and will address issues where an item is faulty, damaged in transit, or incorrectly supplied.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than 48 hours after delivery.
To help us resolve the matter promptly, please provide:
Where appropriate, we may offer one of the following remedies:
The remedy provided will depend on the nature of the issue and our assessment of the claim.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under Australian Consumer Law.
If your order has a major failure or otherwise does not meet consumer guarantees, you may be entitled to a refund, replacement, repair, or other remedy as required by law.
This policy operates in addition to your rights under Australian Consumer Law and does not replace them.
To protect product integrity and safety, we are generally unable to accept returns where:
Before sending any product back to us, you must obtain written return authorisation from our team.
Returns sent without prior approval may be refused and returned to the sender at the customer’s expense.
Where a return is approved, we will provide instructions on how and where to send the item.
Approved refunds will be processed to the original payment method where possible.
Once a refund has been approved, please allow up to 10 business days for the refund to be processed, although this may vary depending on your financial institution or payment provider.
We are not responsible for delays caused by banks, card providers, or third-party payment platforms.
Where appropriate and at our discretion, we may offer a store credit or exchange instead of a refund, provided this is consistent with our obligations under Australian Consumer Law.
Store credits:
Unless required by law, sale items, promotional items, limited-edition products, and bundled offers may be subject to additional restrictions on returns and exchanges.
Any such conditions will be clearly stated at the time of purchase or promotion.
Your consumer law rights remain unaffected.
If the item was purchased as a gift, any refund will generally be issued to the original purchaser and returned to the original payment method, unless otherwise agreed by us.
Where a return is approved for change of mind, the customer is responsible for all return postage and associated costs.
Where a product is faulty, damaged, or incorrectly supplied, return shipping costs may be reimbursed or otherwise handled in accordance with Australian Consumer Law and our assessment of the issue.
To help maintain product quality, we recommend that tea products be stored in a cool, dry place away from sunlight, moisture, and strong odours.
We may decline a return or refund claim where damage or deterioration results from improper storage, handling, or use after delivery.
For hygiene, safety, and product integrity reasons, we generally do not accept returns for:
This does not affect any rights you may have under Australian Consumer Law.
To request a return, refund, or replacement, please contact our team with:
Please direct all return enquiries to:
La Lune Botanicals
care@lalunebotanicals.com
We may update this Returns & Refunds Policy from time to time to reflect changes in our operations, products, or legal obligations.
The latest version will always be posted on our website.