Shipping Policy
Last updated: 30 June 2026
Last updated: 30 June 2026
Last Updated: 30 June 2026
At La Lune Botanicals, every order is carefully prepared and packed with the same attention to detail that goes into crafting our tea blends. We are committed to delivering your order safely and efficiently while maintaining the premium experience our customers expect.
Please read this Shipping Policy carefully before placing your order.
All orders are processed from our facility in New South Wales, Australia.
Orders are typically processed within 1–3 business days following receipt of payment, excluding weekends, public holidays, promotional periods, and unforeseen operational delays.
During periods of high demand, seasonal launches, public holidays, or promotional events, processing times may be extended.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please note that processing times are separate from shipping and delivery timeframes.
La Lune Botanicals currently ships throughout Australia and to selected international destinations.
If your country is not available at checkout, please contact our team to discuss potential shipping options.
We reserve the right to restrict shipping to certain regions or countries at our discretion.
Shipping rates are calculated at checkout based on:
Estimated delivery timeframes are provided by our shipping partners and are intended as a guide only.
Typical delivery estimates:
Delivery times may vary depending on location, weather conditions, courier networks, and other factors beyond our control.
International shipping is available to selected destinations.
Shipping costs are calculated at checkout based on destination, parcel size, and shipping service selected.
International delivery estimates vary significantly depending on destination country and local customs processes.
Customers are responsible for:
These charges are not included in the purchase price or shipping fees unless expressly stated.
La Lune Botanicals is not responsible for delays caused by customs authorities or local import procedures.
We work with reputable shipping and logistics providers to deliver your orders.
The carrier used may vary depending on destination, parcel size, and service availability.
We reserve the right to select the most appropriate shipping carrier for each order.
Delivery timeframes provided on our website, at checkout, or in communications are estimates only.
While we make every effort to ensure timely delivery, La Lune Botanicals does not guarantee delivery dates and shall not be liable for delays arising from circumstances beyond our reasonable control, including but not limited to:
Where tracking is available, customers will receive tracking details via email once an order has been dispatched.
It is the customer's responsibility to monitor tracking updates and make arrangements for delivery where required.
Any delivery enquiries after dispatch should initially be directed to the relevant shipping carrier using the provided tracking information.
Customers are responsible for ensuring all shipping information is accurate and complete at the time of purchase.
If an incorrect address is provided:
Where an order has already been dispatched, we may be unable to amend shipping details.
La Lune Botanicals accepts no responsibility for orders delivered to addresses supplied incorrectly by the customer.
Where a shipping carrier provides an Authority to Leave (ATL) option and the customer selects or authorises this service, the parcel may be left unattended at the delivery address.
Once a parcel has been marked as delivered by the carrier, La Lune Botanicals accepts no responsibility for loss, theft, or damage occurring after delivery.
Customers who have concerns regarding unattended deliveries should select a shipping option requiring a signature upon delivery where available.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
We may require additional information to assist with any investigation.
If a parcel appears lost in transit, we will work with the shipping carrier to investigate the matter.
Please note that investigations conducted by carriers may take several business days or longer depending on the circumstances.
Replacement or refund decisions will be made at our discretion and in accordance with Australian Consumer Law.
Parcels may be returned to us if:
Where a parcel is returned to us, customers may be required to pay additional shipping charges before the order is resent.
Original shipping fees are generally non-refundable.
Risk in the products passes to the customer upon delivery to the nominated delivery address.
Ownership of products remains with La Lune Botanicals until payment has been received in full.
La Lune Botanicals shall not be liable for any delay or failure to fulfil shipping obligations where such delay or failure results from events beyond our reasonable control, including:
If you have any questions regarding shipping, delivery, or tracking, please contact our team:
La Lune Botanicals care@lalunebotanicals.com
We are always happy to assist and will do our best to ensure your La Lune Botanicals experience is as seamless as possible.