Privacy Policy
Last updated: 30 June 2026
Last updated: 30 June 2026
Last Updated: 30 June 2026
La Lune Botanicals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.
By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.
La Lune Botanicals is an Australian tea company specialising in premium loose-leaf teas, herbal infusions, and adaptogenic tea blends.
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided at the end of this policy.
The personal information we collect will depend on how you interact with us. The types of information we may collect include:
We generally do not seek sensitive information. However, if you choose to provide information that may be sensitive, such as health-related information, allergy information, or other personal details, we will only collect and use that information where reasonably necessary and where permitted by law.
We may collect personal information in the following ways:
Where reasonable and practical, we collect personal information directly from you.
We collect, hold, use, and disclose personal information for purposes including:
Where permitted by law, we may send you marketing communications about our teas, offers, launches, seasonal collections, collaborations, and brand updates.
We will only send you marketing communications in accordance with applicable direct marketing laws and requirements.
You may opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us directly.
Please note that even if you unsubscribe from marketing communications, we may still send you essential service-related messages, such as order updates, account notifications, or required administrative communications.
Our website may use cookies, pixels, tags, and similar technologies to improve functionality, analyse website performance, understand visitor behaviour, and support marketing activities.
Cookies may collect information such as:
You can usually configure your browser to refuse cookies or alert you when cookies are being used. However, some website features may not function properly if cookies are disabled.
We may also use third-party analytics and advertising tools to help us understand how visitors interact with our website and to improve our marketing efforts.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
We only disclose personal information to third parties where they need the information to provide services to us or where disclosure is otherwise permitted or required by law.
Some of our third-party service providers may store, process, or access personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle your information in a manner that is consistent with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to operate our business, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.
You may request access to the personal information we hold about you, subject to any exceptions permitted by law.
If you would like to access your personal information, please contact us using the details below. We may ask you to verify your identity before providing access.
If you believe the personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you may request that we correct it.
If we are satisfied that the information should be corrected, we will take reasonable steps to do so.
If you believe we have breached your privacy or have concerns about how we have handled your personal information, please contact us in writing.
Please include:
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant authority.
Our website may contain links to third-party websites, social media pages, or services.
We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with personal information.
Our website and products are not intended for children under 18 without the involvement of a parent or guardian.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete that information.
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements, or privacy practices.
The updated version will be published on this website with a revised “Last Updated” date.
Your continued use of our website after any changes have been published constitutes acceptance of the updated Privacy Policy.
If you have any questions, requests, or concerns about this Privacy Policy or the way we handle personal information, please contact us at:
La Lune Botanicals
privacy@lalunebotanicals.com